Home > Privacy Policy
In this Privacy Policy “we”, “our”, and “us” refers to MAC Imaging Pty Ltd (Noosa, Cooroy & Coolum Radiology) ABN 29 803 872 467, and each of its related entities including MAC Imaging Associates Pty Ltd (Gympie Radiology) ABN 25 603 288 768. We provide quality medical imaging and nuclear medicine services and related services (“our services”).
We are committed to protecting the privacy of your personal and sensitive information and to handling your personal and sensitive information in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles. In this Privacy Policy, a reference to personal information includes sensitive information.
This Privacy Policy explains how and why we collect, use, hold and disclose your personal information.
This Privacy Policy is current from March 2024. From time to time we make changes to our policies, processes and systems. We will update this Privacy Policy to reflect any changes to how we handle your personal information. This Privacy Policy applies to you only to the extent that the collection and handling of your personal information by us is subject to the Privacy Act.
We only collect information we require to manage your healthcare which may include but may not be limited to:
You are not required to give us your personal information. However, if you choose not to provide your personal information to us, we may be unable to provide you or your referrer with the requested services.
Personal information will in many circumstances be collected directly from you, for example via patient forms, over the phone or from face to face consultation.
In other instances, we may collect personal information about a patient from a third party source. This may include but is not limited to:
The circumstances in which we may collect personal information from a third party source include where the patient has provided consent, where it is not reasonable or practical to collect the information directly and where otherwise permitted by law. This may include where the patient’s health is potentially at risk and his/her personal information is needed to provide them with emergency medical treatment.
We endeavour to store and retain a patient’s personal information securely either using our own facilities or with the assistance of our service providers. This includes:
While we take steps to protect your personal information, we cannot guarantee or warrant the security of any information you or we transmit via the Internet or by email.
The reason we collect, hold, use and disclose your personal information is to provide our services to you (as a patient) and to carry out patient-related services. These include:
We use your personal information to:
We share your personal information outside of our company for medical, insurance, legal, management and administrative reasons, including with:
In performing some of our operational business activities we have partnerships with third party providers for the maintenance and upgrading of our radiology information systems and picture archiving and communications systems. We do not store patient data overseas however these partners may connect to us to perform maintenance or upgrade works on our systems.
The countries in which the recipients are located include, but are not limited to New Zealand and Canada
We are subject to obligations under State and Territory laws for creating and
maintaining health information and records. As a minimum, we keep health information as follows:
Our recommendation is to obtain any medical imaging results from your Referrer as they are in the best position to explain these to you. They have requested the imaging on your behalf and have a complete knowledge of your medical history.
You can contact us to request access or changes to your personal information at any time within our hours of operation. Please provide as much detail as you can about the information you seek. We will respond within a reasonable period and verify your identity.
We may charge reasonable expenses in supplying the requested information, subject to applicable legal requirements.
We will provide our reasons if we deny any request for access to or correction of personal information.
Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.
Should you wish to make a complaint about how we have treated your personal information or privacy generally, please contact us.
Noosa Radiology, Cooroy Radioliogy & Coolum Radiology
Attention: Privacy Liaison
PO Box 1405
Noosaville Q 4556
Click here to email
Gympie Radiology
Attention: Privacy Liaison
71 Channon Street
Gympie Q 4570
Click here to email
Your complaint will be investigated, and a response will be sent to you. We will respond to you promptly, generally within 14 days. We may request additional details from you about your complaint and may need to engage or consult with other parties to investigate and handle with your issue. We will keep records of your complaint and any resolution.
If you are dissatisfied with the response provided, you can refer the matter to the Office of the Australian Information Commissioner via www.oaic.gov.au or 1300 363 992.
This website contains general information only and should not be substituted for advice from your GP or health care provider. This website does not provide all the known facts in relation to any of the content displayed on its pages. Noosa Radiology disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by any recipient through relying on anything contained in or omitted from this document. If you would like information specific to your imaging needs, please make an appointment with us. Thank you.
All content on this site is copyright Noosa Radiology 2025 unless otherwise indicated. Under no circumstances may content on this site be reproduced in any way, shape or form without first receiving explicit permission from Noosa Radiology. If you wish to find out more, please contact us for more details.
Noosaville Medical & Professional Centre
90 Goodchap Street, Noosaville QLD 4566
Open Monday to Friday 8am – 5pm
Saturdays 8am – 12pm by appointment only
© 2025 Noosa Radiology. All rights reserved.
Privacy Policy
Please note that our clinics will be closed on Monday, 5 May for the Labour Day public holiday.
Normal hours will resume on Tuesday, 6 May
Thank you for your understanding and we wish you a safe and relaxing holiday!
Please note we will be closed in observance of
ANZAC Day on Friday, 25 April.
Lest We Forget
Thank you for your understanding. Normal hours resume from Saturday, 26 April.
Please note our adjusted hours over the Easter period.
Good Friday (April 18): Closed
Easter Saturday (April 19) Closed
Easter Sunday (April 20): Closed
Easter Monday (April 21): Closed
Normal hours resume from Tuesday, 22 April.
Wishing you and your family a safe and joyful Easter!
Due to the impact of Tropical Cyclone Alfred to our community, we will be closed on Friday 7th March and Saturday 8th March for the safety of our staff and patients. We apologise for any inconvenience and will reopen on Monday 10th March.